SHIPPING

Shipping Rates for Mainland UK

 FREE Shipping on Orders Over £40.00

Available on All Clothing, Wetsuits & Accessories

Signed for 2nd Class (3-4 Business Days)


FREE In-store Collections

On All Products

Normally Next Day


Clothing, Wetsuits & Accessories
 1st Class Signed For UK Shipping (2-3 Business Days) - £6.97 
 2nd Class Signed For UK Shipping (3-4 Business Days) - £3.45
Air Freshener & Sticker 
 Standard UK Shipping (3-4 Business Days) - £0.75
Surfboards - Minimals/ Foamboards 
 Standard UK Tracked Shipping (3-4 Business Days) - £18.95 
 We are only able to ship Surfboards to the UK.
 SUP 
 Standard UK Tracked Shipping (3-4 Business Days) - £50.00
 We are only able to ship SUPs to the UK.
Bodyboard
Standard UK Tracked Shipping  (3-4 Business Days) - £8.95
 We are only able to ship Bodyboards to the UK.

Shipping Rates for Europe
Standard European Shipping - £15 Flat Rate
Available across all Sunset Surf clothing only

European and International - Please Note:
 All orders will be shipped with delivery duties unpaid.
 The buyer is responsible for any extra fees, local sales taxes and customs duties on the order.
 You may need to pay these costs to release your order from customs before it is delivered to you, or promptly after your order has arrived. 
 
The costs will vary by country and we are unable to advise on the amount. 
 We cannot accept responsibility for these costs. 
All European and International sales are final. 

CLICK + COLLECT
How it works

1. Select the items you want and add to cart. 
2. At the checkout select pick up.
3. Add your mobile number.
4. Within 24 hours you will receive a pick up notification letting you know the item is ready.
5. Respond to the text with a day and time you would like to pick up from the store.
6. Pick up the item at the requested day and time.
7. For pick up of surf hire, please see the hire page for further details. 
Please be aware that we are a small independent business and NOT Amazon.
 
You will get a text to arrange the day and time within 24 hours. 
Please don’t order and expect to pick up instantly from the store. 

Collections can be made at - 106 Fore St, Newquay, TR7 1EY 
On arranged day between, Monday to Saturday - 10:00 till 5:00 or Sunday - 10:00 till 4:00 
 Our phone number is 01637 877624

We will do our best to help you get your item as quickly and safely as possible. 
 Be patient and relax, you’re in Cornwall. We work to live, not live to work. We will be with you directly. 

RETURNS
As we are a small independent business, unfortunately we don’t offer free returns. 
 We recommend sending your return items tracked, as we can’t be held responsible for any postage lost. 
 If you wish to return an item please follow these guidelines - 
1. Contact us through website to let us know return is on way. 
2.  Place your order number and name and contact number with return. 
3. Let us know if you want a refund or exchange if stock permits.
4.  If refund - we will refund your original payment method. 
5. If requested exchange - we will send exchanged item out to your address. 
 Please return to - 
 Sunset Surf
 106 fore street
 Newquay
 Cornwall
 TR7 1EY 
 We offer 30 days from purchase to request refund or exchange.
 Item needs to be unused and with original tags.
Wetsuits that have been worn in the water will not be able to be returned or refunded. So, if purchasing a wetsuit then please try it on at home before you go out to the beach.
 Returns policy is valid for all U.K. customers and Ireland.  
All international sales are final due to shipping cost. 

Late, Missing, or Lost -
Our UK mainland orders are shipped using the ‘Royal Mail Signed For’ service. Usually this takes 1-2 days for 1st Class or 2-3 days for 2nd Class to arrive, but in some cases, during extremely busy periods, like Christmas and Sale Events, there may be possible delays to delivery.

 For missing & lost parcels or if the tracking hasn’t been updated, we will raise an investigation with Royal Mail. As Royal Mail only accepts claims from 10 days after the expected delivery date, we are only able to raise one after this time has passed. 
 We therefore have a standard grace period of 3 weeks before we are able to refund or replace your order. This allows us time to launch a claim with Royal Mail and for them to find your missing order. 
 If you believe your order may be missing or lost, please contact us and we will start a claim to get this resolved for you. 
 For updates in your local area, which could affect delivery times, please refer to Royal Mail’s website.